Company Policies

Mirante Hair Studio Cancellation Policy

At Mirante Hair Studio, we strive to provide every guest with the best experience possible. We understand that sometimes plans change, and we are happy to work with you to accommodate your needs. To ensure we are able to offer timely appointments to all of our clients, we have implemented the following cancellation policy:

1. Cancellations and Rescheduling

• 24-Hour Notice: We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer the time slot to another guest.

• Late Cancellations: Cancellations made less than 24 hours before your appointment are subject to a 50% charge of the scheduled service price.

2. No-Shows

• No-Show Fee: If you do not show up for your appointment without prior notice, a 50% charge of the scheduled service will apply.

• Future Appointments: No-shows may be required to pay for their missed appointment in full before booking any future services.

3. Late Arrivals

• Arriving Late: If you arrive late for your appointment, we will do our best to accommodate you. However, depending on the amount of time left in your scheduled service, it may need to be adjusted. If the appointment needs to be shortened, the full service price will still apply.

• After 15 Minutes: If you are more than 15 minutes late, your appointment may be canceled, and a cancellation fee will be charged.

4. Deposits for Certain Services

• Deposit Requirement: For certain services, such as large color treatments, bridal services, or other specialized appointments, a deposit may be required to secure your booking. All new extension install appointments require a deposit.

• Non-Refundable Deposits: If the appointment is canceled within 24 hours, the deposit will be non-refundable, unless otherwise stated.

5. Emergency Situations

• We understand that emergencies happen. If you are unable to make your appointment due to a personal emergency, please contact us as soon as possible. We will work with you to reschedule without penalty whenever possible.

6. How to Cancel or Reschedule

• To cancel or reschedule your appointment, please call us directly at 919-359-9788. We do not accept cancellations or rescheduling via social media.

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Thank you for understanding and respecting our policy. By booking an appointment with us, you acknowledge and accept our cancellation policy. We look forward to providing you with excellent service!

At Mirante Hair Studio, we believe in offering personalized, high-quality services that cater to your unique needs. Our A La Carte Pricing provides the flexibility to choose only the services that you want, allowing us to create a tailored experience just for you. Below, you'll find an overview of our pricing structure for individual services.

How Our A La Carte Pricing Works

Our salon services are priced individually based on factors like the length and texture of your hair, the time required for the service, and any additional treatments you may select. When booking your appointment, your stylist will provide a detailed estimate for the services you’ve chosen.

Services & Pricing

We offer a wide range of services, each with a corresponding price all prices listed on the booking page are starting prices based on average length, density, and grow out of basic services. Additional cost may apply to achieve your desired look. Pricing is discussed during your consultation and the stylist will do their best to accommodate your goals within your budget. If your goal is not achievable within your budget the stylist will offer alternative options.

At Mirante Hair Studio, we are committed to delivering exceptional results and ensuring you leave feeling happy and confident with your new look. We understand that sometimes things don’t turn out exactly as expected, and we are here to make it right. If you're not fully satisfied with your service, we offer a redo policy to ensure you're completely pleased with your experience.

Our Redo Policy:

1. Satisfaction Guarantee: If you’re not satisfied with your service, we will gladly offer a redo of the service within 7 days of your original appointment. This includes any color or cut-related concerns, such as color discrepancies or length/style issues.

2. Timing: The redo service must be scheduled within 14 days from the date of your initial service. After this time, we are unable to provide a free redo, but we can offer a new service at the standard price.

3. Consultation First: Before proceeding with any redo, we’ll ask you to come in for a brief consultation. This allows us to understand your concerns and make sure we address them fully. We will work with you to ensure the outcome matches your expectations.

4. What Is Covered:

   • Color: If the color result doesn’t meet your expectations or there are visible discrepancies (e.g., uneven color, incorrect tone), we will gladly redo the color at no additional charge based on the original photos provided.

   • Cuts & Styles: If the haircut is not to your liking, we will adjust the cut to ensure it matches your preferences based on the original photos provided

5. What Is Not Covered:

   • Client Change of Mind: If you decide after the service that you want a completely different style or color than what was originally discussed, we’ll be happy to book you a new appointment at the standard rate.

   • Buyer's Remorse: If you regret spending the money you agreed to pay for the service during the consultation.

   • Damage from Home Care: Our redo policy covers services performed in the salon. If your dissatisfaction is caused by how your hair was treated at home (e.g., shampooing with incorrect products, heat styling, attempting to change at home), we will be happy to provide guidance on hair care and maintenance, but we cannot offer a redo.

6. Booking Your Redo: Please contact us at 919-359-9788  to book your redo appointment. We will prioritize your redo to ensure you are taken care of in a timely manner.

Our Commitment to You:

We take pride in the work we do and are dedicated to making sure you leave our salon satisfied. If you have any questions or concerns about your service, please don't hesitate to reach out immediately so we can resolve any issues as quickly as possible. 

 

We hope you understand that while we pride ourselves on being skilled professionals mistakes do happen and unexpected results can occur with color, at times, outside our control. We will make all attempts to correct the service to meet the originally agreed upon goal. However, if you refuse a redo or alter the color yourself without giving us the opportunity to rectify the service with a request for refund only the client relationship will be terminated and no future services will be scheduled. Additionally, we ask that any concerns or complaints are handled respectfully. Any disrespectful or defamatory behavior towards the individual stylist or Mirante Hair Studio will result in the client/ salon relationship termination and no further services will be provided. 

At Mirante Hair Studio, we are dedicated to providing you with the best possible experience. To maintain a welcoming and professional atmosphere for all our guests, we kindly ask that you review and follow our guest policy. This helps ensure a positive and respectful environment for everyone.

1. Guests & Children

• Bringing Guests: We love to serve you, but we kindly ask that you limit the number of guests accompanying you to your appointment. Due to space constraints and to maintain a calm atmosphere, we ask that you bring only essential guests (e.g., parents of minors).

• Children: For the safety and comfort of all our guests, we ask that children be accompanied by an adult at all times. We recommend that children under the age of 12 not accompany you during your service unless they have an appointment themselves.

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Right to Refuse Service Policy

At Mirante Hair Studio, we strive to provide exceptional service in a professional, safe, and welcoming environment for all our clients and team members. To maintain this standard, we reserve the right to refuse service in the following circumstances:

1. Disruptive Behavior
   We will not tolerate any form of disrespect, verbal abuse, harassment, or inappropriate conduct toward our staff or other clients. This includes offensive language, aggressive actions, or behavior that makes others feel unsafe or uncomfortable.

2. Health and Safety Concerns

   • If a client arrives with open wounds, infections, untreated lice, or any condition that may compromise the health and safety of our team or other clients, we will respectfully decline service.

   • Clients exhibiting signs of illness, such as fever, coughing, or other contagious symptoms, may be asked to reschedule their appointment.

3. Failure to Adhere to Salon Policies
   Clients who fail to comply with our salon guidelines, including appointment protocols, cancellations, or hygiene expectations, may be refused service at our discretion.

4. Inability to Provide Requested Service
   If a client requests a service that cannot be performed safely, ethically, or without risking damage to the hair or scalp, our stylists will politely decline the request and provide alternative recommendations where possible.

5. Under the Influence
   For safety reasons, clients who appear to be under the influence of drugs or alcohol may be denied service.

Our Commitment

We are dedicated to treating every client with respect, kindness, and professionalism. Refusing service is not a decision we take lightly, and it is always done with the intention of upholding our standards and ensuring a positive experience for all.

Thank you for understanding and supporting our commitment to a safe and inclusive salon environment.